READ THESE TERMS CAREFULLY BEFORE USING BV PRINTS SERVICES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR OTHERWISE USE THESE SERVICES. YOUR SIGNATURE NEXT TO THE MARKED “I ACCEPT” AND YOUR CONTINUED USE OF THE SERVICES INDICATES YOUR ACKNOWLEDGMENT THAT YOU HAVE READ AND ACCEPTED BV PRINTS TERMS AND CONDITIONS.
1 BUSINESS HOURS:
All orders and & consultations are BY APPOINTMENT ONLY: MONDAY-FRIDAY 10 AM TO 7 PM EST & SATURDAY 11 AM TO 5 PM EST to place and pick up orders
NOTE: Please inquire about our holiday closings
2 PRIVATE LABEL ACCOUNTS:
There is a 60 piece minimum per design. See point 12. PRIVATE LABEL TURNAROUND.
3 FIRST TIME CUSTOMERS:
- In order to service YOU EFFICIENTLY, it would be ideal if you know EXACTLY what you want so WE can HELP YOU.
- Customers unclear of what one wants, please visit our website for ideas, and notify our customer service representative to set up an appointment for a consultation. ALL CONSULTATIONS ARE LIMITED TO 30 MINUTES PER SESSION. After 30 minutes the consultation will be subject to $25.00 per hour in consultant fees.
- Customers must supply more than ONE contact phone number.
- Customers with multiple partners must delegate one contact person to be accountable, and to approve all jobs.
- Customers must sign and agree to Terms and Condition prior to any order being processed.
4 ORDER FORM POLICY:
All customers must fill out an order form with each Design / PO#.
The forms must have the following information filled out by the customer:
- Account Customer Name/Business Name, General contact information (Full Name, Full Address, 2 Active Telephone Numbers, and an Active Email Address)
- Garment detailed Information: Brand, Color, size scale and quantity are a must.
- Graphic Printing information is to include spec sheet and final artwork file. For artwork submission guidelines, please click here.
- Provide clear due date and shipping information to solidify order.
First Time Customers are subject to Pay in Full in advance prior to processing order.
In order to start the production process ALL JOBS require a Payment/Deposit:
50% DEPOSIT on jobs with current customer supplied goods and c.o.d./cash or company check on delivery/pick up.
100% Payment on orders that BV PRINTS will supply shirts for.
ALL PAYMENTS CASH, MONEY ORDER, and balance C.O.D.
We accept MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVER, and PAYPAL
NOTE: When paying with CREDIT CARD and PAYPAL there is a 3% SURCHARGE added to the invoice Total and bill must be PAID in FULL before processing job.
ALL CUSTOMERS MUST FILL OUT A CREDIT CARD FORM ALONG WITH A VALID ID FOR BV PRINTS TO HOLD ON FILE.
6 CANCELLATION POLICY:
Customer cancelling order within 5 days of deposit is subject to a 15% surcharge fee of the total of the invoice and 10% re-stock fee on BV PRINTS supplied shirts.
Customer cancelling order after SPEC SHEET PRE-PRESS APPROVAL and Prior to Printing production is subject to a 25% surcharge fee of the total of the invoice and 15% re-stock fee on BV PRINTS supplied shirts.
The Return Funds on the difference will take up to 30 Business days from writing cancellation and description of reason for cancellation request.
NO REFUNDS on orders already printed according to the order form paperwork details.
7 CUSTOMERS SUPPLIED GOODS:
For Customers SUPPLYING SHIRTS with multiple designs, all goods must be separated prior to entering BKNY Printing facilities. The orders must be separated according to the design, and ALL CUSTOMERS MUST LABEL THE PACKAGES AS FOLLOWS:
- CUSTOMER NAME:
- DESIGN NAME:
- AMOUNT OF UNITS PER DESIGN:
BV PRINTS is not responsible for customers providing the incorrect quantity amounts when submitting goods to BV PRINTS.
Customers supplying shirts for water base discharge inks must supply dischargeable dye shirts to work with water base discharge inks. BV PRINTS will not be responsible for damages for non dischargeable shirts/goods.
NOTE:ALL SHIRTS/GOODS MUST BE SEPARATED BEFORE ENTERING SHOP PREMISES. IF BV PRINTS HAS TO SEPARATE GOODS, THERE WILL BE A 3% SURCHARGE added to the Total of the job invoice TO HANDLE, SEPARATE AND COUNT YOUR GOODS ACCORDING TO DESIGN.
8 RESERVE RIGHTS TO DEFICIENCY-DAMAGE ALLOWANCE of 3% PER ORDER:
BV PRINTS reserves the right for up to 3% damage allowance per order/job number on customers supplied shirts. For example customer supplies 100 shirts we reserve protection of up to 3% (3 shirts damage allowance) BV PRINTS will not be liable to replace nor reimburse the 3% (3 shirts damaged) back to customer.
CUSTOMERS PROVIDING ARTWORK MUST PROVIDE PROPER and COMPATIBLE FILES IN EITHER VECTOR OR RASTOR FORMAT. ARTWORK CAN BE SUPPLIED ON CD OR YOU CAN E-MAIL TO: firstname.lastname@example.org. For submission guidelines and details,
10 ARTWORK CHARGES:
$25.00 PER HALF HOUR FOR SIMPLE TYPE SETTING AND MINOR CLEAN UP OF SCANNED IMAGES $150.00 MINIMUM FOR CONCEPT ART AND LOGO DRIVEN ARTWORK PLEASE NOTE PRICE CAN GO UP WITH COMPLEXITY AND TIME INVOLVED WITH ARTWORK IN THIS CATEGORY.
11 SCREEN SET UP POLICY:
One Time STANDARD SCREEN SET UP AND FILM SET UP CHARGE IS $35.00 PER INK COLOR
NOTE: WE DO NOT SELL SCREENS!
SCREENS WILL BE FILED FOR UP TO 3 MONTHS, UNLESS SPECIFIED BY CUSTOMER. SCREENS ARE PROPERTY OF BKNY PRINTING **PRINTING PRICES ARE CHARGED BY PRINT LOCATION** **FRONT, BACK & SLEEVE PRINT LOCATIONS ARE SEPARATE PRINTING PRICES**
12 TURNAROUND TIME POLICY:
In order to determine and commit to due date time PER JOB, please follow the 3 Major Category guidelines as follows:
- FINAL ARTWORK DETAILS MUST BE IN-HOUSE and APPROVED SPEC SHEET. NOTE: Any changes that are made after the Art Spec Sheet Approval is subject to due date being set back.
- ALL GARMENTS MUST BE IN-HOUSE. NOTE:> a. Partial garments in-house do not comply for the order to be processed. b. Garments that need to be separated do not comply for the order to be processed.
- PAYMENT ON JOB/s. NOTE: ALL JOBS are subject to deposit.
STANDARD TURNAROUND TIME for NON PRIVATE LABEL NEW DESIGNS:
IN ORDER FOR BV PRINTS TO BEGIN A JOB AND ASSIGN A DEADLINE DATE, WE MUST HAVE ALL 3 Categories COMPLETED:
- ARTWORK and SPEC SHEET APPROVED BY CUSTOMER via-email
- ALL GARMENTS IN-HOUSE
- Payment minimum of 50% DEPOSIT (on customer supplied goods) / 100% PAYMENT (on BV PRINTS supplied goods).
NEW DESIGNS May take up to 5 to 7 business days to provide customer a BV PRINTS SPEC SHEET for pre-press approval. Once we have SPEC SHEET approval from Customer, then we can start the production process NO ORDER WILL BE PROCESSED WITHOUT SPEC SHEET APPROVAL BY CUSTOMER
NON-Private Label Jobs with Simple Printing and no other instructions added PLEASE ALLOW:
5-7 BUSINESS DAYS FOR A SAMPLE proof from customer Spec Sheet Approval via email.
7-10 BUSINESS DAYS FOR PRODUCTION TIME from Customer Approval.
Private Label Jobs which include Novelty printing, Re-labeling, Poly bagging, Special instructions or/and Water base Printing PLEASE ALLOW:
7-10 BUSINESS DAYS FOR A SAMPLE proof from customer Spec Sheet Approvals
14-21 BUSINESS DAYS FOR PRODUCTION TIME from Customer Approval.
NOTE: ALL JOBS WILL BE COMPLETED AFTER 5:00PM END OF DAY ON DEADLINE DATE UNLESS NOTIFIED OTHERWISE BY BV PRINTS PRODUCTION DEPT.
Example: If job due date is on Friday, job will be completed at the end of the business day Friday after 5:00pm.
Due to the CUSTOM NATURE of our company services, certain jobs may exceed the deadline date in order to maintain the quality of the job. However, there are NO DISCOUNTS for jobs exceeding deadline due dates because of un-foreseen Job Completion and/or lack of customer details provide/ Lack of Customer communication during the production process. In the event that we are not able to fulfill your order due a natural disaster, terrorist attack, or any other circumstances beyond our control, there are no cash refunds only credit to your account.
13 RUSH SERVICES:
FOR JOBS NEEDED WITHIN:
- 5 BUSINESS DAYS – ADD 25% TO INVOICE TOTAL
- 3 BUSINESS DAYS – ADD 35% TO INVOICE TOTAL
- NEXT DAY SERVICE ADD 50% TO INVOICE TOTAL
Due to the CUSTOM NATURE of our company services, certain jobs may exceed the deadline date in order to maintain the quality of the job. However, there are NO DISCOUNTS for jobs exceeding deadline due dates because of un-foreseen Job Completion and/or lack of customer details provide/ Lack of Customer communication during the production process.
14 RETURNS/ REFUNDS POLICY:
It is the customer’s responsibility to carefully review all invoices and spec sheets prior to approving them. Orders that are not in compliance with our sales order form contract after sample approval will be credited to your account. There are no cash or credit card/Paypal refunds; BV PRINTS only offers refunds in the form of a credit to your account for future orders. BV PRINTS order credits are valid for one year from date issued. Credits older than one will be honored only if client can present a hardcopy of the invoice reflecting the credit. In the event that we are not able to fulfill your order due to a natural disaster, terrorist attack, or any other circumstances beyond our control, there are no refunds. Customers have 3-DAYS from receiving the order to make any claims of unsatisfactory or make claim to return the order for damages or any other claim to return order back to BV PRINTS for Issues. BV PRINTS relinquish responsibility
Customers are solely responsible for goods being shipped and to our facility. The price for shipping will depend on the number and weight of boxes, and will be billed accordingly to those specifications after the completion of printing. We are not responsible for late deliveries due to shipping company errors, weather delays or any other circumstances beyond our control.
16 Modifications to Agreement:
BV PRINTS has the right to modify this agreement. Any modification is effective immediately upon either a posting on the BV PRINTS Home Page , or upon notice by electronic mail, or U.S. mail. Any updates, revisions, supplements, modifications or amendments shall be effective immediately upon its posting on the site. You agree that you will be bound by this agreement, however and wherever it is updated, revised, supplemented, modified, or amended, whether you have actual or constructive notice of, and whether you have used or continue to use the SITE after, the updates, revisions, supplements, modifications or amendments have been implemented.
17 Entire Agreement:
This Agreement constitutes the entire understanding of the parties relating to the subject agreements and understandings, whether oral or written, relating to the subject matter thereof and supersedes all prior agreements between you and BV PRINTS failure to BV PRINTS to enforce any provision of this agreement shall not be construed as a waiver of any provision or right.
18 Consent to Jurisdiction and Venue:
This Agreement is executed in the State of New York and is to be construed under and in accordance with the laws of the State of New York. In addition, both you and BV PRINTS consent to jurisdiction of the County or Circuit or Federal Courts located in Kings County, New York.
Should any of the provisions of this Agreement to be found to be in violation of applicable law, the remaining provisions shall be in full force and effect.
20 Attorney’s Fees and Costs:
In any litigation, including breach, enforcement or interpretation, arising out of association with this Agreement, the prevailing party in such litigation shall be entitled to recover from the non-prevailing party reasonable attorney’s fees, costs and expenses through any appeal.
Date__/__/__ Account Name:___________________